Privacy Policy

This Privacy Policy explains how Stoomerij Gracht (“we”, “us”) processes personal data when you visit conteinext.lol, contact us, or use our laundry and dry-cleaning services in Delft. We process personal data in line with the EU General Data Protection Regulation (GDPR) and the Dutch Uitvoeringswet AVG (AVG).

Controller

Stoomerij Gracht
Choorstraat 22
2611 JE Delft, Netherlands
Email: [email protected]
Phone: +31 15 214 68 37

Data we process

  • Identity and contact details (name, email, phone, address) when you enquire or drop off garments
  • Service details needed to clean and return textiles (order notes, preferences)
  • Technical data such as IP address and browser type when you visit the website
  • Cookie and consent preferences stored in your browser (see our Cookie Policy)

Purposes and legal bases

  • Contract / pre-contract — to handle enquiries, provide laundry and dry-cleaning services, and communicate about orders
  • Legitimate interests — to secure and improve our website and respond to general messages
  • Consent — for non-essential cookies and optional marketing, where used
  • Legal obligation — where Dutch or EU law requires retention (for example tax records)

Retention

We keep personal data only as long as needed for the purposes above. Enquiry emails are typically retained up to 24 months unless a longer period is required for an ongoing service relationship or legal obligation. Cookie preferences remain until you clear them or change settings.

Sharing

We do not sell personal data. We may share data with IT or hosting providers who process it on our instructions, or with authorities when required by law. Processing stays within the EEA unless appropriate safeguards apply.

Your rights

Under the AVG/GDPR you may request access, rectification, erasure, restriction, portability, and objection to certain processing. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

You may lodge a complaint with the Dutch supervisory authority, the Autoriteit Persoonsgegevens (AP): autoriteitpersoonsgegevens.nl.

Contact

For privacy requests, email [email protected] or write to us at the address above. We will respond within the timeframes required by the AVG.

Last updated: July 2026